Ottawa University

Students should be aware that, should they have complaints about their academic program or their financial aid, Ottawa University has a complaint procedure located in the Student Handbook.  To the extent possible, students should seek a resolution of such matters through the institution's complaint procedure before involving others.

• Residential Student Handbook
• Adult & Online Student Handbook

Should the institution not be able to resolve the student complaint, the student has the right to contact the state of Kansas and it's appropriate agency to determine the course of action.  Complaints can be filed with the following agencies in Kansas:

• Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program at Ottawa University shall be referred to the appropriate State Board within the Kansas State Government and shall be reviewed and handled by that licensing board.  Click here for links to the licensing boards for Kansas.
• Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Consumer Protection Division in the office of the Kansas Attorney General and shall be reviewed and handled by that Unit.
• Complaints relating to quality of education or accreditation requirements for Ottawa University shall be referred to the Higher Learning Commission (HLC).